FAQ
How long for commission work?
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Yes, we do commission pieces. Please contact us
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Please allow 1-2 weeks for your order to be completed. *Rush fees apply if needed sooner*
Do you offer paint party service?
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Yes, we would love to host your next party. Please contact us for additional information
What is your cancellation, return or exchange policy?
Exchanges: Accepted for equal value
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Contact us within: 3 days of delivery
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Ship item back within: 7 days of delivery (must be in original condition)
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Return:
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If you wish to return an item please reach out to us at k.shalae.art@gmail.com.
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The following items cannot be returned, cancelled or exchanged?
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Commissioned pieces -There is a 50% deposit required prior to starting the personalized artwork that will NOT be refunded if order is cancelled.
What is your shipping policy?
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All pieces have domestic shipping fee included in the price
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Please be advised that transit times may vary due to different couriers
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Only shipping within the United States at this time. If you want a piece shipped international please contact us directly.